At Polydrain Civils Ltd, we are committed to protecting the privacy and security of our customers, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with us. Please read this policy carefully. By using our website, you agree to the terms outlined here.

1. Information We Collect

We may collect the following types of personal information:

a) Information You Provide Directly:

•         Name

•         Contact details (email address, phone number, and mailing address)

•         Job title or position

•         Any other information you provide through forms, inquiries, or correspondence

b) Information Collected Automatically:

•         IP address

•         Browser type and version

•         Operating system

•         Pages viewed and the date/time of your visit

•         Cookies and similar tracking technologies

c) Information from Third Parties: We may receive additional information about you from publicly available sources, partners, or referral programs.

2. How We Use Your Information

We use your personal information to:

•         Respond to inquiries and provide customer support

•         Process orders or service requests

•         Send updates, promotions, or marketing communications (with your consent)

•         Improve our website’s functionality and user experience

•         Comply with legal obligations and resolve disputes

 3. How We Share Your Information

We do not sell your personal data. However, we may share your information with:

•         Service Providers: Trusted third parties who help us deliver our services (e.g., IT support, payment processors).

•         Legal and Regulatory Authorities: When required to comply with legal obligations.

•         Business Partners: With your consent or where necessary to deliver our services.

 4. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience and analyse website traffic. Cookies may be necessary for certain website functions or used for analytics and marketing purposes.

You can manage your cookie preferences through your browser settings. For more information, see our Cookie Policy.

5. Your Rights

Under applicable data protection laws, you have the following rights:

•         Access your personal information

•         Rectify inaccurate or incomplete data

•         Request deletion of your data (right to be forgotten)

•         Restrict or object to data processing

•         Withdraw consent for marketing communications

•         Data portability (receive your data in a structured format)

To exercise your rights, please contact us using the details below.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

7. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. Please review their privacy policies before providing personal information.

9. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: 

Polydrain Civils Ltd

60 Dudley Road East, Tividale, Oldbury, B69 3HJ

info@polydraincivils.com

0121 552 8887

This Privacy Policy complies with relevant data protection laws, including the UK GDPR, and ensures transparency in how we handle personal data.